Salesforce Ingresa en una Nueva Era de IA con Agentforce

En Dreamforce 2024, Salesforce presentó Agentforce, un innovador conjunto de agentes autónomos de IA que aumentan a los empleados y manejan tareas en servicio, ventas, marketing y comercio. Agentforce representa una nueva era de IA, avanzando más allá de los copilotos hacia agentes inteligentes que establecen un nuevo estándar de precisión y relevancia.

¿Qué es Agentforce?

Agentforce es un conjunto de agentes de IA que pueden automatizar tareas en diversos departamentos, incluidos ventas, servicio, marketing y comercio. Estos agentes pueden analizar datos, tomar decisiones y actuar, como responder a consultas de servicio al cliente, calificar clientes potenciales y optimizar campañas de marketing.

Beneficios clave de Agentforce

  • Mayor eficiencia: Agentforce puede automatizar tareas repetitivas, liberando a los empleados para que se concentren en trabajos más estratégicos.
  • Mejor satisfacción del cliente: Los agentes de IA pueden brindar soporte 24/7 y manejar consultas complejas, lo que lleva a una mayor satisfacción del cliente.
  • Escalabilidad: Agentforce se puede escalar fácilmente para satisfacer las necesidades de un negocio en crecimiento.
  • Facilidad de uso: Los agentes de Agentforce son fáciles de personalizar e implementar, sin necesidad de codificación.

Aquí hay algunos ejemplos de cómo se puede usar Agentforce:

  • Servicio: Agentforce puede reemplazar los chatbots tradicionales con IA que puede manejar una amplia gama de problemas de servicio sin escenarios preprogramados.
  • Ventas: Agentforce puede interactuar con clientes potenciales 24/7, respondiendo preguntas, gestionando objeciones y programando reuniones.
  • Marketing: Agentforce puede ayudar con tareas como la configuración del sitio, el establecimiento de objetivos, las promociones personalizadas y los análisis basados en datos.

Salesforce está dando paso a una nueva era de IA con Agentforce. Este innovador conjunto de agentes de IA tiene el potencial de transformar la forma en que operan las empresas.

“¿Buscas aumentar tus ingresos y mejorar la satisfacción del cliente? Experenta te proporciona las herramientas necesarias para alcanzar tus objetivos. Al trabajar en conjunto con Agentforce, optimizamos cada punto de contacto con el cliente, desde la adquisición hasta la fidelización. Los resultados? Un aumento en tus tasas de conversión, una mayor retención de clientes y un fortalecimiento de tu marca.”

info@experenta.com

#Salesforce #Dreamforce #IA #SatisfacciónDelCliente #Eficiencia #Experenta

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