Today's cloud is ready to handle the reach of your Avaya contact center
Organizations often ask us if the cloud is ready to handle the scope of their operations. The cloud has matured rapidly and offers a number of proven capabilities and benefits for increasingly larger and more sophisticated operations. Whether you're running a contact center alongside IP Office or Aura (or even an older Definity), Five9 can meet your needs.
- Scalability. The cloud offers the ability to scale quickly and affordably as your business needs change, permanently or seasonally. With the cloud you pay as you go, only for what you actually use, not for what you can use in the future.
- Security. SaaS companies MUST provide high security in order to operate. This provides economies of scale related to security as well as resilience. As companies have moved other applications to the cloud, they have driven innovation and investment in cloud security, making cloud providers the most secure companies.
Why now is the time to move your enterprise contact center to the cloud?
- Wide range of functions. Cloud-based solutions offer a number of features that many on-premises solutions do not have or cannot offer cost-effectively. With the cloud, you can quickly test new applications, such as workforce optimization (WFO) or a new digital channel, without requiring a large long-term financial commitment or the angst of installing new capacity.
- Connectivity with existing applications. Cloud solutions use open APIs and offer out-of-the-box integration with leading CRM market leaders. As the application is in the cloud, they also ensure that the integration is kept up to date with access to the latest capabilities. There is no need to perform manual updates or cross your fingers for compatibility.
- Endurance. Facility-based contact centers operate in a world of 99.999% availability. But facility-based systems take scheduled maintenance out of your state, actually resulting in a less available solution. The availability of cloud providers is measured 24/7/365. At Five9, system updates occur without service interruption. While customers are always notified of pending updates, agents and supervisors only notice changes at their next login.
- Cost. With a fixed fee, pay-as-you-go model, and the ability to quickly scale to permanent or seasonal needs by adding or removing agent licenses, cloud contact centers enable tight cost control.
- Maintenance. Premises-based solutions require in-house IT expertise for routine moves, adds, changes and other work that requires maintenance windows. Cloud solutions reduce cost and time, freeing IT staff to focus on more strategic priorities.
Fountain:
https://www.five9.com/resources/easset_upload_file37512_90649_e.pdf